After Hours Technology Help Desk Support

Do you ever find yourself working late and in need of technical support? The SBISD Technology Services Help Desk is pleased to offer after hours support available evenings, weekends and holidays!

• After Hours support is available from 5pm – 10pm each night, 365 days a year

• After Hours support is available during the Holidays from – 7am – 10pm

After Hours Support can provide assistance with issues pertaining to:

• SBISD Software Systems

• VPN

If the After Hours Support technician is unable to resolve your issue, they will assist you with submitting a Technology Service Request ticket. The ticket will then be resolved during regular hours.

The after hours phone number is the same as regular hours: 713-251-TECH (8324).

Skyward Tip: Due Dates in Gradebook

The Skyward Gradebook is completely date driven. This means teachers need to be mindful when entering assignments into their gradebooks to ensure the grades are counted in the correct grading period. The dates not only drive the grading period but also how the information displays in Family Access.

 

After a grading period has ended, teachers have a limited number of days to enter grades for that grading period. This is called the posting window.

 

When entering assignments:

• Make sure the proposed due date is set to a date prior to the end of the current grading period. If the proposed due date is not in the current grading period, it will be part of the next grading cycle.
• Remember that the end of the grading period is not the same as the end of the posting window.

Gradebooks For Secondary Teachers

Attention all secondary teachers. Are your categories and percentages set up for each of your gradebooks? All secondary-level gradebooks need to have categories and percentages set up prior to the end of the first progress report period. Once the first progress report period ends you will no longer be able to set up your categories and percentages. If categories and percentages are not set, your students' progress report grades will show as a zero.

If you need help setting up your categories follow the steps below.

1. Open one of your gradebooks and click the Categories tab.



2. On the next screen, click the Add/Edit Categories button.



3. Click the Unselect All button to remove the checks from all the categories.



4. Place a check next to each category that will be used in your gradebook.



5. Enter the percent (weight) for each category that will be used in your gradebook. Be sure that the total percent adds up to exactly 100.



6. Click Save.



7. Do this for each one of your gradebooks! Do this before the end of the first progress report period. Once the first progress report period ends you will no longer be able to set up your categories and percentages.

Laptop Procedures for a Staff Member Transferring to a Teaching Position

• Staff who transfer from a District Department Position to a Teaching Position must turn in their computer equipment to their department before beginning their new position.
• Transitioning staff member will receive a Teacher Laptop at their new campus.

Please email the Help Desk at 251Tech@springbranchisd.com or call 713-251-TECH (8324) with any questions concerning these procedures.

Tech Tip: Lock Your Computer!

LOCK YOUR COMPUTER WHEN YOU STEP AWAY EVEN FOR A MOMENT!

If you walk away from your computer and do not lock it or log off, it poses a security risk to you and your school. Someone can use your computer in an unauthorized way even if you are away for only a few minutes. 

Some examples include:

·       Send email from your account

·       Tamper with or delete attendance or grades

·       Access and download confidential data

The easiest way to prevent unauthorized access to your computer is to lock it when you are away. You will not shut down any programs or close any files you are working on. All you have to do to get back in is enter your password and you can pick up where you left off. 

Hold down the WINDOWS button on your keyboard then press the letter L.

Laptop Procedures for a Teacher Transferring to a New Campus

• Teachers who transfer to a new campus will take the following equipment to their new campus:
  1. Laptop
  2. Laptop Case (bag)
  3. Power Adapter

• Teachers will leave the following equipment in place inside the classroom of their former campus:
  1. Monitor
  2. Monitor Stand
  3. Laptop dock
  4. Keyboard
  5. Mouse
  6. Docking Station Power Adapter
  7. Classroom Based Technology 
   

Please email the Help Desk at 251Tech@springbranchisd.com or call 713-251-TECH (8324) with any questions concerning these procedures.

Laptop Procedures for a Teacher Transferring to a District Department Position

Teachers who transfer to a District Department must turn in their Laptop, before beginning their new position. 

• Returned equipment must include:
  1. Laptop
  2. Laptop Case (bag)
  3. Power Adapter
• Teachers will leave the following equipment in place inside the classroom of their former campus:
  1. Monitor
  2. Monitor Stand
  3. Laptop dock
  4. Keyboard
  5. Mouse
  6. Docking Station Power Adapter
  7. Classroom Based Technology 
• Teachers must turn in their laptop to the Campus Librarian and receive the Librarian’s signoff on the Principal’s check in form. 
• Lost, Stolen or Broken Laptops
  1. Lost – Create a Help Desk Ticket to determine procedure for replacement.
  2. Stolen – Get a SBISD Police Case Number and create a Help Desk Ticket.
  3. Broken – Create a Help Desk Ticket for repair.
• Teachers who transfer to a District Department after the Librarian leaves campus for the summer in June must return their laptop to the Help Desk located in ITV, next to the Guthrie Center. 713-251-8324

Please email the Help Desk @ 251Tech@springbranchisd.com or call 713-251-TECH (8324) with any questions concerning these procedures.