Our Help Desk may be able to assist you over the phone. Call them at 713-251-TECH (8324). Monday - Friday 7:00 am - 10:00 pm, Saturday - Sunday 8:00 am - 10:00 pm.
Issues that may be resolved over the phone include but are not limited to:
- SBISD Network password is not working or expired.
- Google Account Login Problems.
- Not able to connect to your Personal Folders in Outlook.
- VPN (Connect to network away from district) connection issues. Call the Help Desk while you are away. We are available until 10:00 pm.
- Needing to print to a printer that is not currently setup on your computer. Please obtain the name or location of the printer before you call. (See additional printer information listed below).
Printer hardware issues are serviced through Stargel, not your campus tech. If your printer requires service, just look for the Stargel label, call them at 713-461-5382 and receive fast courteous service.
The Stargel Program has many benefits for SBISD including:
- Repair service within 24 hours of receiving the service call.
- Printer replacement for unrepairable printers.
- Toner cartridge replenishment - same day or next day service once they receive the P.O.
- Service Techs who are trained to repair your printers and copiers.
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